International Orders
Ordering
Marbler Art ships to the USA, the UK, Europe and worldwide. Every piece is made to order in our workshop in Izmir, Türkiye, and quoted individually for your address. This page explains how a quote is prepared, how you pay, how the piece is packed and shipped, what the lead time is and what to do if something arrives damaged.
How to order
- Send an enquiry. Open the piece you like and use the enquiry button, write to info@marblerart.com or message us on WhatsApp. Tell us the stone, any size changes and your country. For a delivered price we need the exact items and your ZIP or postal code.
- Receive a written quote. We check slab availability and reply by email, usually within one business day, with the price of the piece, the logistics to your address (transport, customs clearance on both sides, duties and taxes, door delivery if wanted), the lead time and the payment options. Logistics are quoted per order because they depend on the piece, the quantity, the crate and the destination.
- Confirm and pay. When you confirm in writing we issue a proforma invoice. Production starts once payment, or the agreed deposit, has arrived.
- Production and slab photos. A slab of your stone is set aside; if you wish, we send photos before it is cut so you can approve the veining.
- Shipping. The finished piece is crated and handed to the freight forwarder. You receive the tracking or shipping documents by email.
Prices and the export price list
Prices for deliveries outside Türkiye are not shown on the product pages, because logistics, duties and taxes differ by country. The export price list gives the price of every design in its standard stone and size, in euros, EXW Izmir factory: export crate packaging included, VAT excluded. It applies only to pieces exported from Türkiye. Deliveries inside Türkiye follow the Turkish price list on the Turkish pages, plus 20 percent KDV (Turkish VAT). Other stones, custom sizes and concept pieces are quoted individually.
What an export buyer pays
The price of the piece from the list or your quote, plus the logistics: transport from our factory, customs clearance in Türkiye and in the destination country, import duties and taxes there, and door delivery if you want it. We arrange all of it through our forwarders and quote it per order as one figure, once we have the piece, the stone, the quantity and your full delivery address. You can also collect EXW with your own forwarder. We provide the commercial invoice, packing list and any certificate the destination requires.
Trade and volume
Companies, architects, interior designers, retailers, hotels and project buyers receive trade pricing, quoted per order. There is no minimum order; single pieces are welcome, and consolidated orders lower the freight per piece. Private label is possible on request. See trade and private label.
Payment
Payment is by international bank transfer (SWIFT) against a proforma invoice. Bank details are on the proforma; we never ask for card numbers by email or message. Depending on the order, we either take full payment before production or a deposit before production and the balance before shipping; the split is written in your quote. Bank charges on your side are yours; on our side, ours.
Production time
We do not hold finished stock. Production takes 2 to 6 weeks from the day payment arrives, most orders 3 to 4 weeks, depending on whether your stone is in stock as a slab, the size of the piece and the workload at the time. Transit time is added on top and is stated in the quote: typically a few days by air freight, 3 to 6 weeks by ocean freight, depending on the destination. The date in your order confirmation is the one that counts.
Packing
Marble is heavy and its edges are fragile. Every piece is packed in a wooden export crate built for its weight and shape, with corner protection and shock-absorbing filling; tops and bases travel as separate parts where the design allows, which keeps the crate manageable and the assembly simple. Crating is included in the export price list and in every quote.
Shipping and delivery
- Worldwide. We ship to any country served by our forwarders, by ocean freight, air freight or road within Europe. The mode and the cost are quoted per order.
- USA. We ship to all US states through our forwarders, by ocean freight (a shared container, LCL, or a full container for larger orders) or air freight. Door-to-door quotes can include US customs clearance, the customs broker and import duties, delivered duty paid. Details on shipping to the USA.
- United Kingdom. We ship to England, Scotland, Wales and Northern Ireland. For consignments above 135 GBP, import VAT and any customs charges fall due at import and can be included in a delivered quote. Details on shipping to the UK.
- Delivery terms. The export price list is EXW Izmir factory. Delivered quotes, to a port or airport or to your door with customs clearance, duties and taxes handled, are prepared per order; the exact incoterm and what it covers are stated in your quote before you confirm.
- Curbside delivery. Door deliveries are to the curb or building entrance unless a white glove service is quoted. Marble pieces need two or more people to move; have help ready on the delivery day.
- Collection. You or your own forwarder can collect the crated piece from our factory in Çiğli, Izmir, by appointment.
If the piece arrives damaged
- Inspect the crate on arrival. Note any visible damage on the delivery receipt before signing and, if possible, open the crate in the driver’s presence.
- Photograph everything. Take photos of the crate, the packing and the damage.
- Write to us within 48 hours. Send the photos and your order number to info@marblerart.com and keep the packing until we have seen it.
Shipments are insured for transit when the quote says so; we file the claim with the forwarder and, once the damage is confirmed, repair the piece, remake it in the same stone or refund, as agreed with you. A note on the delivery receipt speeds this up considerably.
Natural variation, returns and cancellations
Every piece is made to order from the slab chosen for you, and natural stone varies: veining, color tone, fossil traces and natural fills differ from slab to slab and from the photos on this site. Such variation is the nature of the material, not a defect. Because each piece is produced for one customer, orders cannot be returned once production has started; if you change your mind before cutting begins, write to us and we cancel or change the order at no cost. Manufacturing defects are repaired, remade or refunded.
Questions
For anything not covered here, write to info@marblerart.com or use the contact form. See also the frequently asked questions and the marble care guide.
Marbler Art Mermer Mobilya Sanayi ve Ticaret Ltd. Şti.
10006/1 Sokak No:8, İ.A.O.S.B., Çiğli, Izmir, Türkiye
Email: info@marblerart.com
Phone and WhatsApp: +90 533 278 7774, +90 531 252 5546 (Sadık Ahmet Öztürk, Production Manager)